Troubleshooting

Identify the failing step, then follow the relevant checks.

Find your issue

Symptom	First checks	Guide
A website does not open	Network, service status, assigned environment	Solfox
Account sign-in fails	Account, delivered entry point, verification prompt	Memberships
Membership is inactive	Current account, plan, delivery status	Contact the original purchase channel
API request fails	Base URL, protocol, key permissions, model ID	API setup
Answer quality changes	Model, prompt, context, time	Quality checks
TradingView benefits differ	Account, Premium plan, expiry	TradingView

API errors

Read the response message together with its status code.

• 401 / 403: Check key validity and model or service permissions.
• 404: Check endpoint paths, model ID, and duplicated version paths.
• 429: Check credits, balance, or rate limits; reduce concurrency as instructed.
• 5xx / timeout: Record the request ID and time, check service status, and avoid endless retries.

A web membership password is not an API key. The marketing website URL is not necessarily your Base URL.

Prepare a support request

Send the following through the original order or delivery channel:

Support template

Order number:
Service / plan:
Time and time zone:
Client and version:
Symptom / error code:
Steps to reproduce:
Request ID, if available:
Checks already attempted:

Redact passwords, verification codes, API keys, cookies, and private conversations. Use a non-sensitive example when reporting answer quality.

Verify the resolution

Retest using the instructions from support. Check whether the membership or service is restored. Coverage, replacement, and compensation follow the order agreement.